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Thanks for sharing your adventure. The exact same thing (having data that we're not able to restore because never tested) happened to us recently (fortunately, much quicker recovery), we should've documented on our blog so that it might not have happened to you. What you just wrote about Amazon actually worries me: I don't think their marketing looks particularly ethical. However, I don't want to draw conclusions before investigating further on EC2 (to my opinion, it is rather expensive so there should be some service level like data restoring at least).
I hope Notifixious didn't lose too much business in this period of time. Good luck guys, keep on the good work!
As far as EC2 is concerned, I really don't know what to think. On one hand, it's probably one of the most innovative solution, and on the other hand, sometimes, it feels like "an experiment" for Amazon. It also seems that they only "care" about the big guys who pay for customer support...
Anyway, keep up the good work at Verteego as well!